Just returned from a great trip to Southern California — only one bad experience and that is with Thrifty Car Rental. Bottom line – never again. This company is terrible. We were “upgraded” and told that it would be no extra cost from what we were quoted for 4 day rental ($114 using their deal where you get whatever car they pick for you). When we got to the counter the guy made a big deal about getting us a good car at no extra charge. Like he was doing us a favor. Great. Returned the car and were charged $374!!! We immediately disputed this charge…and they explained it as a ‘whoops’and adjusted the charge down to $164. I have not seen the credit card statement yet…I am keeping my eye out for it (this happened today). Then we were approached by one of their employees for a “special ride”to the airport (vs. the shuttle, this is at LAX) they made it sound like it was complimentary service (Okay, I guess I am gullible) then halfway along the ride to the airport from the rental car drop off the driver started in on “I don’t know if they explained this service to you but….NOPE YOU DIDN’T , if it wasn’t you explaining it WHO WOULD HAVE? YOU CAME UP TO US AND SAID THIS IS HOW YOU GET TO THE AIRPORT. I was thinking if this lady brings up something about payment I am going to lose my shit. She must have sensed my heat or they are secretly charging my card but she dropped the money talk and dropped us off at the airport. I’m waiting to see what we might have been charged for that ride — not one person on staff mentioned that ride to the airport would cost us – shit, we would have taken the damn shuttle. This is one slimy company, what at crappy way to do business. I will never use their rental car service again. I never write reviews and hate to waste space on something so lame but….this company is a SCAM. I rent cars about 6 times per year….not a frequent user but this is my first experience with Thrifty and it is BAD. Stay away. It is worth a couple extra dollars a day to go with a different company that will charge you what you are quoted and not scam you into extra charges.